We’ve recently run into an issue when scanning directly into DoxCycle. The bottoms of all the t-slips, donation receipts, etc. are removed when scanned with DoxCycle. We have been using the native scanner option with our Kodak ScanMate i1150 scanners. (This allows us to tweak the settings a little bit more.)
We’ve done some testing. If we scan with other software, Adobe or Foxit (for example) the complete document shows up after scanning. The issue with this is that it’s been cutting off the charity registration information and other important information. Is there some way to work around this so that we can keep on scanning with DoxCycle? For now we’re switching back to scanning through Adobe or Foxit and the dragging that file into DoxCycle. I didn’t think of checking whether this just happened since the last update or not, but it seems fairly recent. Is there some way to correct this?