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Invoice incorrect amount


#1

In our office, we have one employee who is seeing different invoice amounts than the rest of the office. We have made sure she is opening the same file, so I have no idea how the invoice would be different from one computer to the next.


#2

Do you use shared options in TaxCycle. It sounds like this one computer is not loading the shared options which contains the invoicing configurations.


#3

Yes we do. For some reason, her pricing options were incorrect though. Once I fixed them, then the invoices were correct. It is still surprising thought because I would think once the invoice is created on one system and locked, then it would be the same no matter what other pricing options were.

Thanks for your help though.