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Auto-update failing to launch


#1

I administer updates on our local office network by downloading auto-update files and accompanying xml’s to our server.

The last few versions now have been failing to launch – the xml is read property by the PCs, and everything appears to be in order until you actually use the “click here to update”, at which point TaxCycle closes and nothing happens.

I called support on June 14th, and was given a workaround that I haven’t done because it would take quite a while to perform on our 20+ PCs. They also indicated the feature would be fixed in the next update.

We’re running 7.2.33207.0 and still having the same issue trying to upgrade to 7.2.33535.0. Anyone else still experiencing this? If so, any ideas on when this will be fixed without the need for a workaround?